Customer Case Studies

EASTERN MOUNTAIN SPORTS

Case Study Summary
Eastern Mountain Sports (EMS) relies on the HVAC equipment in their stores to maintain a comfortable climate so that customers will stay in the store long enough to purchase gear and clothing for their next outdoor adventure. Ongoing failure of an air conditioning system in an older building in New York was putting a dent in EMS's repair budget and killing sales in the store over the course of two months. Pinnacle Rock was able to solve the problem so the store could start generating revenue again. Pinnacle offered three qualities that made the solution possible:

Availability
Experience and Knowledge
Customer Centered Approach

As a result, Pinnacle Rock manages the mechanical services needs of almost half of the EMS locations and is considered to be one of their most trusted suppliers of facilities maintenance services.
Read the case study here.

AIRMAR TECHNOLOGY CORPORATION

Case Study Summary
Airmar needed expert advice when investigating a retrofit of the heatingsystem for their product curing operation. The project was expected to be expensive and complex so they called in Pinnacle Rock Mechanical Services to consult. Pinnacle Rock offered unexpected advice that took the project in a different direction, but in the short term saved over $10,000 in initial costs and dramatically reduced ongoing expenses. The Pinnacle Approach had 3 key elements:

Availability for Consult
Total Cost Perspective
Customer's Best Interest

Read the case study here